Main Roles & Responsibilities: The individual’s overall responsibility is to ensure that the firm operates within the applicable regulations and meets the regulatory standards. The position requires continued interaction with other teams within the Firm to manage IT-related matters. He or she is authorized to implement the necessary IT-related programs and implement firm-wide IT-related assessments to comply with applicable regulations.

• Aligning IT infrastructure with current and future business requirements and goals

o Ensuring that the company's IT infrastructure supports its overall business strategy and objectives.

• Overseeing all technology operations and evaluating them according to established goals

o Managing the daily operations of the IT department and ensuring alignment with the company's strategic goals.

• Analyzing the business requirements of all departments to determine their technology needs

o Conducting needs assessments and collaborating with different departments to understand and support their technology requirements.

• Identifying the need for upgrades, configurations, or new systems and reporting to upper management

o Evaluating current systems and identifying areas for improvement or upgrade to enhance efficiency and effectiveness.

• Coordinating IT managers and supervising computer scientists, technicians, and other professionals to provide guidance

o Leading and mentoring IT staff, including IT managers, developers, and support technicians.

• Assuring that IT activities are within the limits of applicable laws, codes, and regulations

o Ensuring compliance with relevant legal, regulatory, and corporate standards and policies.

• Evaluating risk, developing network recovery, and backup processes

o Implementing and managing risk mitigation strategies, including backup and disaster recovery plans.

• Maintaining, supporting, troubleshooting, and monitoring trading servers and related trading platforms

o Ensuring the optimal performance and reliability of trading systems and servers.

• Maintaining, supporting, troubleshooting, and monitoring Bridge and any FIX API (Trading-Pricing) connections

o Managing and resolving issues related to Bridge and FIX API connections to maintain trading integrity.

• Performing ongoing maintenance and upgrade of the company’s trading infrastructure

o Regularly updating and maintaining the trading infrastructure to ensure it meets current and future needs.

• Completing configuration, installation, and support of equipment relating to trading infrastructure

o Setting up and configuring trading-related hardware and software to ensure operational readiness.

• Investigating, resolving, and maintaining a record of various incidents relating to trading platforms

o Tracking and addressing incidents to ensure prompt resolution and documentation for future reference.

• Providing day-to-day support and monitoring of all trading platforms

o Offering daily operational support and monitoring to ensure continuous and reliable trading activities.

• Managing the trading platform operation parameters

o Overseeing the operational parameters of trading platforms to ensure optimal performance and security.

• Controlling the security and integrity of the trading infrastructure

o Implementing security measures to protect the trading infrastructure from threats and vulnerabilities.

• Documenting existing IT procedures and policies

o Creating and maintaining comprehensive documentation of IT processes, procedures, and policies.

• Managing assigned projects to deliver services in accordance with established objectives

o Leading IT projects from inception to completion, ensuring they meet organizational goals and timelines.

• Conducting test plug-ins and Manager-API applications, Bridge setup, and troubleshooting any issues that arise in day-to-day operations

o Testing and troubleshooting APIs and other integration points to ensure smooth operation.

• Cooperating with 3rd party service providers for maintaining/troubleshooting issues

o Working with external vendors and service providers to resolve issues and maintain systems.

• Providing daily support of all the trading platforms desktop and application environment used for trading and operation of the firm

o Offering consistent support for the trading environment to ensure efficient operation.

• Performing hands-on technical work including installation, operation, and troubleshooting of a wide array of technologies and applications

o Engaging in direct technical tasks to install, operate, and troubleshoot various IT systems and applications.

• Supporting and administering a heavily virtualized Windows infrastructure

o Managing and supporting a virtualized Windows environment to maintain operational efficiency.

• Deploying, configuring, and managing physical and virtual systems, corporate services, and application software

o Handling the deployment and management of both physical and virtual systems and services.

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Additional Roles:

• Network Administrator

o Ensuring the stability and integrity of network services by planning, designing, and developing local area networks (LANs) and wide area networks (WANs).

• Cybersecurity Specialist

o Implementing and monitoring security measures for the protection of computer systems, networks, and information.

• Database Administrator

o Managing database systems to ensure their efficient and secure operation, including maintenance, backup, and recovery.

• Help Desk Manager

o Leading the help desk team to provide technical support and assistance to users, ensuring issues are resolved promptly.

• IT Project Manager

o Overseeing IT projects, coordinating resources, and managing timelines to ensure successful project delivery.

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Communications and Working Relationships:

• Internal Reporting to the Senior Executive Officer

o Providing regular updates and reports on IT operations, projects, and issues to the Senior Executive Officer.

o Collaborating with the Senior Executive Officer to align IT initiatives with the company's strategic goals.

• Risk Committee Member

o Participating as a member of the Risk Committee to provide insights and recommendations on technology-related risks.

o Collaborating with other committee members to develop and implement risk mitigation strategies.

o Reporting on IT risk assessments, incidents, and mitigation efforts to the Risk Committee.

• Internal Collaboration

o Working closely with department heads to understand their IT needs and provide appropriate solutions.

o Coordinating with the finance department to manage IT budgets and expenditures.

o Liaising with the HR department regarding staffing and training needs of the IT team.

• External Relationships

o Engaging with third-party vendors and service providers to ensure the delivery of high-quality IT services.

o Maintaining relationships with external auditors and regulatory bodies to ensure compliance with relevant standards and regulations.

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Qualifications, Experience, Traits specific and relevant to the job:

Qualifications: A minimum bachelor's degree is required.

Experience: Minimum of 2-5 years of experience

Knowledge: Operational know-how of Risk function

Skills:

i. Experience with system administration of Windows servers and desktops, and desktop applications

ii. Knowledge of networking, including basic exposure to TCP/IP, DNS, DHCP

iii. Excellent interpersonal skills and the ability to influence decision making at the Top management level.

iv. Basic knowledge of SQL and experience working with various types of databases (MySQL, MSSQL, PostgreSQL)

v. Good knowledge of MetaTrader 5 platform (both client and server side) Experience with other trading platforms such as CQG or TT is preferred

vi. Good knowledge of Excel

vii. Experience working with *nix systems (knowledge of basic file commands)

viii. Knowledge of any script language (Bash, PowerShell, Python) is preferable

Traits:

i. Strong ability to communicate and collaborate with team and users

ii. Strong documentation skills to create consistent, repeatable processes

iii. Proactive approach to technology and operational improvements

iv. Strong analytical and debugging skills to solve complex technology issues

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Top 3 Key Competencies:

1. Relationship Management Across the Organization

o Collaboration: Demonstrates the ability to build and maintain strong working relationships with colleagues across different departments, ensuring effective collaboration and support.

o Influence: Possesses the ability to influence and guide stakeholders at various levels within the organization to align IT initiatives with business objectives.

o Conflict Resolution: Effectively manages conflicts and negotiates solutions to ensure smooth operations and project progression.

2. Effective Communication Skills

o Interpersonal Communication: Exhibits excellent interpersonal skills to interact confidently and professionally with internal departments, clients, and relevant authorities.

o Presentation: Capable of presenting complex technical information clearly and concisely to non-technical stakeholders.

o Written Communication: Demonstrates strong written communication skills to document procedures, policies, and reports comprehensively and accurately.

3. Proactive and Self-Directed Action

o Initiative: Acts proactively by identifying potential issues and opportunities before being directed, taking the initiative to seek in-depth information and develop solutions.

o Problem Solving: Continuously seeks to understand and address the root causes of issues, going beyond surface-level solutions to implement lasting improvements.

o Exceeding Expectations: Consistently goes beyond the required tasks, contributing significantly more than what is expected to achieve the organization's goals.

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Main Roles & Responsibilities: As a Marketing Specialist at our dynamic ADGM-regulated brokerage

firm, you will lead the execution of digital marketing initiatives with a strong focus on SEO, social

media strategy, and brand positioning within a regulated financial environment. You’ll collaborate

closely with compliance, sales, and senior leadership to drive lead generation, enhance audience

engagement, and support overall business growth.

Key Responsibilities:

SEO & Website Management

• Develop and implement on-page and off-page SEO strategies

• Conduct keyword research, site audits, and backlink strategies to improve search rankings

• Monitor SEO performance via Google Analytics, SEMrush, Search Console, etc.

• Optimize landing pages and website content for traffic and lead generation

• Collaborate with developers to improve website structure and page speed

Performance Analysis & Strategy

• Track KPIs and report regularly on campaign performance and ROI

• Use tools like Google Analytics, Meta Business Suite, and SEMrush

• Suggest data-driven improvements to boost traffic, engagement, and conversions

Cross-Department Collaboration

• Work closely with compliance to ensure all materials meet ADGM regulations

• Support event marketing and client engagement initiatives as needed

Qualifications

• Bachelor’s degree in marketing, Business, Communications, or related field.

• Minimum 2-3 years of experience in digital marketing; experience in financial services or

regulated environments preferred.

• Solid understanding of SEO, SEM, growth strategies, PPC, google analytics, and email

marketing.

• Proficiency with tools like:

o Google Analytics, Google Ads

o Meta Business Suite

o SEMrush / Ahrefs

• Knowledge of regulatory environments, ideally ADGM or DIFC.

• Excellent English communication and writing skills

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Job Description:

‍Based in Abu Dhabi, Trade Support Officer will need to possess the necessary knowledge, skills in the financial services sector as to understand the Company's business, the applicable legislation and will be responsible for trade support activities including timely and efficient document processing and implementation of systems and procedures. Further, need to have a good understanding of compliance procedures, risk management and market operations and possess necessary certification.  

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Roles & Responsibilities: 

• Take primary lead role in all client trading activities.

• Handling clients and groups allocations in all Trading Platforms.

• Configuring clients and groups settings (Margin rates, visible symbols, Markup, Commission, Swaps etc.)

• Assist with various aspects of the trading process, including but not limited to execution, risk management, daily operations, and overall desk activities.  

• Ability to communicate directly with clients and our financial counterparties.  

• Ensure orders and trades are properly entered and confirmations are communicated to clients.  

• Reporting on news that occurs throughout the day.  

• Monitoring MT5 manager and ensuring correct pricing.  

• Write Market Recap report and include Economic news updates, and main economic events of the day.  

• Supervise and monitor trades on CFD and DMA platforms.  

• Check expiries, dividends, and holidays and confirm with traders and clients.  

• Respond to messages on both email and Teams.  

• Taking offline trades, if necessary, and placing on them directly onto global exchanges.  

• Updating swaps on MT5  

• Preparing trade file trades taken during the shift and to be sent to Backoffice.  

• Management and training of Trade Support team.

• Ensure to escalate issues to suitable IT staff if necessary.

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Qualifications and Skills:

• Master’s in finance preferred or Bachelor’s degree in commerce / economics / accountancy from a recognized university.

• Good knowledge of Derivatives (exchange traded or otherwise) including CFDs and FX industry, Meta trader 5 platform, CRM system, ADGM and FSRA regulations.

• Strong knowledge of Microsoft Office and computer literacy.

• Excellent command of the English language, both verbal and written.

• Works independently and as a part of a team.

• Must be located or willing to relocate to Abu Dhabi

• 2 years of experience in a similar position in the financial service industry is preferable.