Role Description:

We are seeking a highly motivated and technically skilled IT Specialist to join our growing team within a regulated brokerage environment. This role is ideal for someone who possesses a strong foundation in IT support, networking, and system administration, with additional expertise in Python scripting, SQL database management, and a deep understanding of financial markets and trading platforms.

As an integral part of the IT and operations team, you will be responsible for ensuring the smooth functioning of internal systems, providing technical support, maintaining trading infrastructure, and helping the firm remain compliant with regulatory standards. The position requires a blend of hands-on technical proficiency and a working knowledge of the trading lifecycle and electronic execution systems.  

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Roles & Responsibilities:

• 5+ years of professional experience, with at least 2 years in a high-pressure trading support environment (24/5).

• Expertise in MT4/MT5 platform administration, including Manager API (MANAPI), Bridge Providers, and FIX Engine.

• Ability to create applications/tools using Metaquotes Manapi is a plus.

• Strong knowledge of PrimeXM (PXM), OneZero, and FX Cubic liquidity bridges.

• Understanding of IT infrastructure, including Active Directory, DHCP, DNS, VPNs, and File Servers.

• Hands-on experience with FIX API, FIX protocol, and custom integration solutions.

• Experience with SQL databases, query writing, and scripting (MySQL/ PowerShell/Bash).

• Proficiency in MQL4/MQL5, Python, or C++ (optional but highly advantageous).

• Hands-on experience in building and managing CI/CD pipelines (e.g., GitLab CI/CD, GitHub Actions, Jenkins).

• Strong familiarity with Linux, Windows Server, networking protocols, and cloud environments (AWS, Azure, Google cloud).

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Required Skills & Experience:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• Minimum 3 years of experience in IT support or systems/network administration, preferably within a regulated financial firm.

• Strong proficiency in Python for automation and task scripting.

• Experience with SQL databases, including writing complex queries and managing data access.

• Solid understanding of Windows and Linux operating systems and command-line tools.

• Knowledge of trading systems, MT4/MT5 platforms, and the end-to-end trade execution process.

• Hands-on experience with networking concepts, including routing, switching, and network security.

• Familiarity with FIX protocol, market data feeds (Bloomberg, Reuters, etc.), and exchange connectivity.

• Ability to prioritize tasks in a high-pressure, time-sensitive trading environment.

• Strong communication skills and ability to work across technical and business teams.

Job Description:

‍Based in Abu Dhabi, Trade Support Officer will need to possess the necessary knowledge, skills in the financial services sector as to understand the Company's business, the applicable legislation and will be responsible for trade support activities including timely and efficient document processing and implementation of systems and procedures. Further, need to have a good understanding of compliance procedures, risk management and market operations and possess necessary certification.  

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Roles & Responsibilities: 

• Take primary lead role in all client trading activities.

• Handling clients and groups allocations in all Trading Platforms.

• Configuring clients and groups settings (Margin rates, visible symbols, Markup, Commission, Swaps etc.)

• Assist with various aspects of the trading process, including but not limited to execution, risk management, daily operations, and overall desk activities.  

• Ability to communicate directly with clients and our financial counterparties.  

• Ensure orders and trades are properly entered and confirmations are communicated to clients.  

• Reporting on news that occurs throughout the day.  

• Monitoring MT5 manager and ensuring correct pricing.  

• Write Market Recap report and include Economic news updates, and main economic events of the day.  

• Supervise and monitor trades on CFD and DMA platforms.  

• Check expiries, dividends, and holidays and confirm with traders and clients.  

• Respond to messages on both email and Teams.  

• Taking offline trades, if necessary, and placing on them directly onto global exchanges.  

• Updating swaps on MT5  

• Preparing trade file trades taken during the shift and to be sent to Backoffice.  

• Management and training of Trade Support team.

• Ensure to escalate issues to suitable IT staff if necessary.

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Qualifications and Skills:

• Master’s in finance preferred or Bachelor’s degree in commerce / economics / accountancy from a recognized university.

• Good knowledge of Derivatives (exchange traded or otherwise) including CFDs and FX industry, Meta trader 5 platform, CRM system, ADGM and FSRA regulations.

• Strong knowledge of Microsoft Office and computer literacy.

• Excellent command of the English language, both verbal and written.

• Works independently and as a part of a team.

• Must be located or willing to relocate to Abu Dhabi

• 2 years of experience in a similar position in the financial service industry is preferable.